Refund policy
Returns & Cancelling order policy
Returns
If you are not pleased with your purchase, you have the option to return your new, unopened, and unused item(s) within 7 days after receiving your order (as marked delivered by the carrier). Once we receive your returned item(s) and inspect them, we will provide you with a full refund, excluding the initial shipping charges.
To complete your return, an original receipt, packing slip, or proof of purchase is required. You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, including the original order's shipment cost. If you request a return label, the cost of return shipping will be deducted from your refund.
For a return shipping label, e-mail returns: chooseforeverglow@gmail.com with your order number and "RETURN" in the subject line and the product(s) you would like to return as well as the reason for your return in the body.
We strive to make the return process as smooth and convenient as possible for our valued customers. Should you have any questions or need further assistance, please feel free to reach out to our customer service team. We are here to help!
Refunds (if applicable)
Once your return is received and inspected, we will send you an email or text message to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.
Products on sale during promotions and certain promotional items are often not eligible for return. Site-wide promotional sales (Black Friday and Cyber Monday), limited timed deals, are not eligible for return/refund. Please check the parameters of the promotion before purchasing.
Canceling an order is a straightforward process that we at Forever Glow strive to make as convenient as possible for our customers. We understand that circumstances may change, and you may need to cancel your order for various reasons. To ensure transparency and provide you with the necessary information, we have outlined our cancellation policy below.
Customer Requested Cancellation
If you wish to cancel your order, please contact us as soon as possible at chooseforeverglow@gmail.com. We will do our best to accommodate your request. However, please note that if your order has already been processed and shipping label is generated, there will be cancellations fees.
Cancellation Fees
In the event that you request a cancellation after your order has been processed, a cancellation fee will apply. This fee covers the costs associated with processing and refunding your payment. The cancellation fee is calculated as 2.9% of the total order value, plus an additional 30 cents. In the case of where your order has been processed and shipping label has been generated, you'll be responsible for an additional shipping fee plus the cancellation fees.
Refunds
If your cancellation request is approved, we will refund the remaining amount after deducting the cancellation fee. The refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.
Contact Us
If you have any further questions or concerns regarding the cancellation of your order, please don't hesitate to reach out to us. Our customer support team is available to assist you. You can contact us via email at chooseforeverglow@gmail.com or by phone at 503-676-0607 (SMS only).
We appreciate your understanding and cooperation in adhering to our cancellation policy. At Forever Glow, we strive to provide the best possible service to our valued customers.